Data Protection

Privacy Policy

Information we collect

We collect the information needed to answer enquiries, process orders, reserve stock, arrange delivery, prevent fraud, provide customer support and meet accounting obligations.

Order data

Order records may include name, email, phone, billing address, delivery address, order contents, payment reference, payment status and support messages. We do not collect card numbers while Stripe card payments are inactive.

How we use data

We use data to operate the website, fulfil orders, communicate with customers, manage delivery, handle returns, maintain records, protect the business and comply with legal duties.

Service providers

Service providers may process data where needed for hosting, email, delivery, accounting, legal compliance, analytics or future payment processing. They should only process data for the relevant service.

Retention

We keep order and accounting records for as long as required for business, tax and legal purposes. Enquiries and newsletter signups are kept until no longer needed or until you ask us to remove them where applicable.

Your choices

You can contact us to ask about the personal data we hold, request corrections, unsubscribe from marketing or raise a privacy concern.